Policy and terms for reservations:
Reservations shall be confirmed when an advance payment of 50% of the reservation value is made and the amount is credited in the Hotel account within 3 calendar days after receiving an email confirming the possibility of reservation and determining the total value of the request.
Deadline for the full payment of the reservation amount:
- EARLY BOOKINGS
Fully payment of the reservations for early bookings should be made until 30.11.2025. - WINTER SEASON (01-26.12.2025 and 04.01-31.03.2026):
Fully payment of the reservations for winter season should be made upon arrival at the hotel, during check-in. - NEW YEAR (27.12.2025 – 03.01.2026):
Reservations made for the New Year holidays period should be 100% paid until 30.11.2025. Reservations made after 01.12.2025 require 100% advance payment of the amount for booking after confirmation. - In case no additional payment has been made within the specified deadlines, the reservation will be automatically cancelled.
Policy and terms and conditions for cancellations and penalties:
- Cancellations of confirmed reservations can be made without penalty up to 10 calendar days before check-in. In case of cancellation of reservations after this period or in case of no-show of the tourists on the day of check-in, the penalty is 50% of the amount of the reservation. For this purpose, the entire prepaid amount of the reservation shall be deducted, and the customer shall be issued a document for the conversion of the advance into a penalty sent by email. In case of early leaving or shortening of the stay of all or part of the guests within the reservation – amounts shall not be refunded, and the unused days on the reservations shall be accounted for as a penalty.
- Cancellations of confirmed reservations for the New Year period can be made without penalty until 30.11.2025. In case of cancellation in the period 1.12.2025 until 10.12.2025 the penalty is 50% of the amount of the reservation. In case of cancellation from 11.12.2025 until the day of arrival or in case of no-show of the tourists on the day of check-in, a penalty in the amount of 100% of the reservation shall be due. In case of early leaving or shortening of the stay of all or part of the guests within the reservation – amounts shall not be refunded, and the unused days on the reservations shall be accounted for as a penalty.
- Refund of amounts, when due by the Hotel, shall be made within 14 days from the date of cancellation.
